ckr inter@ctive, inc.|
So there I was at the final table. I was by far the youngest player there and had just got involved in a crazy hand. The pot was going to cost me all my chips and my shot at the prize. I had one choice. A cold stone bluff. It was just me and an older gentleman left in the hand. The cards on the board consisted of two kings, a five, a queen and an ace. He wasn't betting at all and had checked his whole way through. I didn't have one pair, but I knew those kings scared him. When it was my turn to act I said the words that get every poker players heart beating..."All in." He took his Oakley sunglasses off and glared into my empty eyes. I stared back, not blinking, not moving, not even a twitch. He said "good bet" and then flashed his ace at me. My heart was beating like a humming bird. He folded. Later I went on to take 2nd place and danced around like a little girl when I was walking back to my hotel. I thought to myself "What a way to start off the trip..." Vegas was filled with so many new experiences, a handful of stories and a video of the trip which I still haven't seen. When I was there I did look at the ads and a majority of them were print. Honestly I didn't see any advertisements that jumped out to me and I was a little disappointed. One thing I did notice though was CRM or customer relationship management. This is something Las Vegas did very well. Each casino and store I went into had some sense of holistic branding. Even the airport in Vegas did this well! This is something that is still relatively new to businesses. Everyone was really nice, patient, and willing to help everywhere. Now I am sure they wanted my business, but isn't that every goal of a company? Each employee of the company represents the company brand in some way, shape or form. Managers in Vegas knew this and it worked. One of the reasons my stay there was so enjoyable is because everyone around me seemed to be enjoying themselves. I can't think of how many times my experience has been ruined on account of poor service. What is your worst customer service experience? Happy Friday! -Ralph L
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